FREQUENTLY ASKED QUESTIONS
FAQs
How long does it take to make and have it delivered to me?
The production will take approximately 6 – 8 weeks. Shipment is by DHL International Express Courier with a normal door-to-door delivery time within 2-3 business days after dispatch. Due to COVID19 the amount mentioned here is our best estimate and may be subject to change at the time of shipping.
How About The Return Policy?
All of our models are backed by 1 month unconditional money back guarantee. If for any reason you choose to return an item we will be more than happy to return your money in full. However we are not responsible for the cost of return shipping.
How Do We Pack Our Models To Withstand Courier Shipment With DHL Courier?
We only use high strength cardboard boxes together with medium density foam (cut to the shape of the model). This provides ample protection against damages of the product.
Do We Give A Discount For Bulk Orders
Yes. Please email us in advance if you are requesting for a discount.
Do We Sell Wood Models Apart from Aircraft?
Yes. If you have a special requirement for ships, cars, buses or trains we would please to replicate it for you. Please send us an email stating your exact order details and with attached images of the desired model.
How Do I know my package has shipped
We will update you once the product is dispatch. We will give you a tracking number from the courier.
